Toyota has announced the introduction of its ‘Customer Connect Program 2.0’ initiative for customers. Under this scheme, customers can avail a number of benefits for a trouble-free aftersales experience, despite the COVID-19 induced lockdowns.
Lapsed warranty, free services and prepaid service packages will be valid for up to one month
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Toyota’s ‘Customer Connect Program 2.0’: what is it?
Under the Customer Connect Program 2.0, customers will get an extension on their vehicle’s warranty, free services and prepaid service packages. However, if these products are lapsed, the validity extension will be up to one month in places where lockdowns or movement restrictions are imposed. Toyota hasn't disclosed the extension period for vehicles with valid warranty, free service and prepaid service packages.
Furthermore, the company is also offering ‘Toyota Bactaklenz’ under this scheme, which is a non-chemical fumigation treatment of the vehicle. This service will be available at a special price for Toyota cars as well as vehicles of other brands.
Toyota customers are also encouraged to book service appointments through the TConnect mobile app, WhatsApp, or the company’s website. Pick up and drop services can also be availed. Additionally, the company is reaching out to customers to inform them about the importance of periodic maintenance and provide tips for protecting their parked vehicles.
Toyota has also instructed all its dealerships to strictly adhere to the preventive protocols imposed by the government by adopting high standards of safety and hygiene.
Speaking about the initiative, Naveen Soni, senior vice president, Toyota Kirloskar Motor, said, “We are aware of the extreme difficulties faced by our customers during this pandemic and the uncertainties it has brought. Our ‘Customer Connect Program 2.0’ is a step further to build confidence and show our commitment to our valued customers by ensuring seamless communication and hassle-free processes to ensure customer convenience and utmost safety. Our dealerships will continue their efforts to support our customers, and as a responsible corporate citizen we are extending our support to even take care of vehicle sanitisation used by frontline warriors. Taking this opportunity, we would also like to sincerely request all our customers to stay at home and follow the guidelines announced by the Government.”
In light of the lockdowns imposed across the nation in the past month or so, many carmakers are rolling out schemes to aid customers’ aftersales experience. Recently, Tata Motors and Maruti Suzuki announced an extension on warranty and free service periods for their customers.
Toyota in India
In 2021, Toyota India is expected to introduce an all-new sedan based on the Maruti Suzuki Ciaz. Also on the cards is the carmaker’s Hilux pick-up truck.
In terms of products, Toyota recently launched the refreshed Innova and the facelifted Fortuner SUV in India. Apart from these two, the company also retails the Glanza hatchback, the Yaris sedan, the Urban Cruiser compact SUV, the Camry Hybrid sedan, and the Vellfire MPV in our market.
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