Hyundai outlines post-lockdown guidelines for showrooms, service centres

• All customer touchpoints at showrooms, service centres will be regularly sanitised.
• Thermal screening to be conducted for employees and visitors at Hyundai outlets.
• 6.8 lakh face masks along with hand sanitisers to be supplied to all Hyundai outlets.

While a return to life as we knew it – till the novel coronavirus (COVID-19) struck – seems distant, some normalcy is returning to select parts of India. And though it may still be a while before people decide to start visiting showrooms to buy cars, Hyundai India is ready to welcome its employees and customers to its outlets, and has rolled out guidelines for its dealer partners to prep themselves for business in the post-COVID-19 world.

In a statement, Hyundai India has said it will supply 6.8 lakh face masks (N-95, N-90 and three-ply), along with 20,000 500ml bottles and 1.5 lakh 100ml bottles of hand sanitiser to all of its showrooms and service centres in the country. Additionally, Hyundai will install thermal screening setups at its outlets for all visitors and has also mandated regular sanitisation of customer touchpoints. The company is focusing on regularly sanitising display cars and the test drive units, along with the customer lounge and restrooms. The delivery process of a new car or a serviced car, too, will be done post sanitisation, and Hyundai says it will also train staff to conduct contactless product demonstrations.

For those who would rather not visit a showroom at this time, Hyundai provides the option to complete the entire purchase process online via its 'Click to Drive' sales platform.

Hyundai has been one of many carmakers in India currently engaged in COVID-19 relief efforts. The company has donated personal protective equipment, masks, hand sanitisers and ration kits in Delhi, Haryana, Tamil Nadu and Maharashtra, teamed up with Air Liquide Medical Systems to boost production of ventilators for COVID-19 patients, donated 25,000 COVID-19 test kits to the Indian Council of Medical Research and donated Rs 7 crore to the PM CARES fund, as well as Rs 5 crore to the Tamil Nadu Chief Minister’s Relief fund.

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