The Kia Carnival is now being offered with a unique ‘Satisfaction Guarantee Scheme’. The scheme will allow new customers to return the MPV to Kia for a 95 percent refund of the total cost incurred within the first 30 days of purchase should they not be satisfied with the purchase. The scheme is a first of its kind to be offered by a manufacturer on any of its new vehicles in India.
- Refund includes ex-showroom price and overheads incurred for registration
- New vehicle should have covered under 1,500km to avail the scheme
- For financed vehicles, NOC will be required from the financer
- Available to private owners
Kia Carnival: What are the requirements for the refund scheme?
Kia says eligible customers will need to ensure that their Carnival has not clocked over 1,500km from the date of purchase and is free from “damages, failures and pending claims”. Additionally, Kia will require all the vehicle documents of the concerned vehicle which should be in the name of the person returning the vehicle. Owners who financed their vehicles will require to submit an NOC from the financer.
Kia says that it will refund 95 percent of the total cost incurred on the vehicle at the time of purchase including the vehicle’s ex-showroom cost, and overhead expenses for registration etc.
“Last month, we introduced our new brand purpose of inspiring consumers through products and services, and their experiences with the brand. The ‘Satisfaction Guarantee Scheme’ is the first step to bring this purpose to life and is designed to offer a differentiated Kia ownership experience to our customers, prioritizing their peace of mind during these testing times,” said Tae-Jin Park, Executive Director & CSBO, Kia India.
Kia Carnival in India: Pricing and variants
Kia launched the Carnival MPV in India at the 2020 Auto Expo as a more premium alternative to the Toyota Innova Crysta. Priced from Rs 24.95 – 33.95 lakh (ex-showroom, Delhi), the Carnival is offered in a choice of three variants – Premium, Prestige and Limousine - with seating configuration ranging from a seven-seater to a nine-seater with four rows of seating. All variants are powered by a 2.2-litre diesel engine good for 200hp and 440Nm of torque paired with an 8-speed automatic gearbox.
Kia says it has retailed over 6,200 units of the Carnival in India in its first year with the fully-loaded Limousine variant accounting for about 60 percent of the total sales. The top-of-the-line variants stands out for its middle row VIP seats – they are offered with a range of adjustability and an ottoman than can be folded out and standard rear seat entertainment package with 10-inch displays. Other notable kit offered on the fully loaded model include Nappa leather upholstery, connected car tech and a powered and ventilated driver seat.
Kia recently introduced updated versions of the Sonet compact SUV and Seltos mid-size SUV along with introducing a new logo and changing the company name from Kia Motors India to just Kia India. The updates to the Seltos and Sonet saw both SUVs receive updates to the equipment list along with a shuffle to the variants on offer. The carmaker has also confirmed entry into a new segment in 2022.