Volkswagen has just announced a number of new service initiatives that are meant to improve ownership experience, increase transparency with customers, and help reduce the cost of ownership. We have listed the new service initiatives below.
- VW’s mobile service and assistance fleet now covers almost 80 percent of India.
- New initiatives include the VW Service Cam and Service Cost Calculator.
Expansion of Volkswagen Assistance and Mobile Service fleet
The German automaker has expanded its fleet of mobile service and roadside assistance vehicles, to the extent that VW claims it can provide door-step service to almost 80 percent of the country. In terms of services, the fleet can undertake small repair and maintenance jobs or even quick vehicle health checks for customers planning to go on a long road trip. These units can even perform basic servicing of VW cars in remote locations.
Volkswagen Service Cam
This initiative allows the Volkswagen workshops to inform and seek permission from its customers for any unforeseen or additional repairs to their car. This is done via a video call through which the workshop can show customers what needs repair or replacement.
Volkswagen Service Cost Calculator
In an attempt to increase transparency, this initiative allows customers to go on VW’s website and get an estimate of their next service, with a relevant cost break-up. With this, the German brand also hopes to showcase its ‘One-Price’ promise – the cost of parts will be the same across India.
Other improvements
Volkswagen has also announced that that in addition to the above initiatives, they have also managed to reduce the cost of spare parts by up to 11 percent. As per their claims, the result is that the Polo and Vento are now 23-25 percent cheaper to maintain (depending on the variant).
All the above initiatives and improvements will also be offered with the upcoming Volkswagen Taigun compact SUV. This should help ease minds of potential buyers of the SUV with regards to cost of ownership.
Rivan RS 
Viraaj Bhatnagar
Uday Singh
Suraj Viswanathan
