The Volkswagen Group has inaugurated its new ‘Tools Library’, which is essentially a warehouse that stocks specialised tools and equipment required for servicing all cars from the VW Group brands (Audi, Skoda and Volkswagen). This service – commissioned under VW Group’s new ‘INDIA 2.0’ project that’s led by Skoda – aims at improving ownership experience among all the VW group brands and is based near its manufacturing facility in Pune, Maharashtra.
What the Tools Library service does is support over 220 Volkswagen Group dealer partners across all of its brands by providing them the ability to loan specialised tools and equipment whenever they require it. This, in turn, will allow car owners to service their vehicles at the closest outlet even for complex jobs. Dealer partners will benefit by no longer having to purchase expensive specialised equipment as they can loan it via the Tools Library, as and when required.
For dealers within 300km from the facility, the certified tools and equipment can be delivered to them within six hours, while ones beyond the 300km range will receive them within 24-36 hours. This should allow dealers to undertake and complete complex jobs at a much faster pace, which in turn would improve the customer’s experience.
Dipan Sur
Viraaj Bhatnagar
Suraj Viswanathan
