Toyota has introduced a service where new vehicles are transported from the dealer's stockyard to the delivery location on a flatbed. This is the first time a carmaker is officially offering such a service in India, and this helps mitigate risks and improve reliability during transportation.
- No additional costs to be borne by the customer
- Transit insurance will be provided by insurance companies
The idea is to eliminate dealer staff from driving down the new car to the delivery location. This will be of particular benefit in rural and semi-urban locations where last mile logistics pose challenges. Currently in its first phase of rollout, this service will be available across 130 authorised Toyota dealerships in 26 states as part of the sales process.
As a part of the program, dealerships will be tying up with logistics companies where single carrier flatbed trucks will be used. No additional cost will need to be borne by the customers for this, and the dealer will also provide insurance for the same.
Last month, Toyota had temporarily paused despatches of the Innova Crysta, Fortuner and Hilux due to irregularities in the diesel engine's horsepower certification testing, however, they resumed dispatches of the said models last week.
Hormazd Sorabjee
Anurag Chaturvedi
