The District Consumer Disputes Redressal Commission of Raipur, Chhattisgarh, has directed Maruti Suzuki to replace the Grand Vitara belonging to Dr. Premraj Debta for alleged E20-related damages, ETV Bharat reported. After verifying all the necessary documents and arguments put forth by Maruti and Dr. Debta, the consumer court ordered the automaker to provide the doctor with a new, E20-compatible car within 45 days. Failing which, Maruti Suzuki will have to cover the full cost of the car, amounting to Rs 20.50 lakh. It has also been ordered to pay Rs 1 lakh for mental harassment and Rs 10,000 to cover litigation fees, as per ETV Bharat. Following this, Maruti has responded with an official statement.
- Complainant cited constant issues due to E20 fuel
- Court ordered Maruti to arrange a new E20-compliant car
- 45 days to comply; full refund otherwise
- Brand also has to cover miscellaneous charges
- Maruti counters court's ruling with an official statement
Reasoning behind the consumer court’s ruling
Raipur’s consumer court has given Maruti Suzuki 45 days to arrange a new, E20-compliant car for Dr. Debta. If the manufacturer fails to do so, it’ll have to pay the doctor Rs 20,50,494 for the January 2023 manufactured car. According to ETV Bharat, this includes a compensation of Rs 18.29 lakh for the Zeta+ variant of the Maruti Grand Vitara, insurance premium of Rs 34,644 and RTO charges of Rs 1,86,850.
The consumer court noted that the Grand Vitara sold to the complainant wasn't E20 compatible. The owner alleged that the car’s engine stalled on numerous occasions due to the use of E20 fuel, prompting multiple visits to the service centre for tank cleaning. Despite these measures, Dr. Debta’s Grand Vitara faced repeated issues. The consumer court cited the lack of assistance in arranging an E20-compliant car for the complainant from the manufacturer and dealership, noting it as a deficiency in service and an unfair trade practice.
The resulting inconvenience caused, along with mental distress and litigation expenses amounting to Rs 1.1 lakh by Dr. Debta, will also have to be repaid by Maruti as per court directions, stated ETV Bharat. Failure to comply within the 45-day period will result in the automaker having to pay an annual interest rate of 7 percent on further mental distress and legal fees.
Maruti Suzuki counters the consumer court’s ruling
In an official statement, Maruti Suzuki acknowledged the Raipur’s District Consumer Disputes Redressal Commission’s direction to replace Dr. Debta’s Grand Vitara with a new E20 compatible vehicle. Contesting the ruling, the automaker stated that the car sold to the complainant “was an E20 compatible car, fully equipped to handle E20 fuel and that it was so disclosed in the owner’s manual.”
The company went on to say that the order from the consumer court did not reflect several other relevant facts. The automaker further challenged the ruling by stating that it has found evidence of fuel contamination in the doctor’s Grand Vitara. “Maruti Suzuki will take necessary steps to challenge the impugned order before appropriate higher forum in accordance with law”, and that it “remains fully committed to quality, safety and customer satisfaction through robust engineering, processes and systems.”
E20 fuel in India
Public complaints regarding E20 fuel have been ongoing since its mandatory nationwide introduction In April 2025, with plans to further increase ethanol blending. Automakers including Maruti Suzuki and Toyota have defended the E20 policy, despite concerns amongst motorists. Clarifying its stance on conversations surrounding the simultaneous availability of pure petrol and blended petrol at fuelling stations, the Centre recently stated that it won’t be possible due to cost and logistical challenges. In order to get more clarity on E20 fuel and its effect on fuel economy, we, at Autocar India, have already conducted real-world tests, which validated the drop in efficiency reported by several users.
Dhruv Dhaka
Ajit Dalvi
Anurag Chaturvedi
Dipan Sur
