The wait time for spare parts of Volvo cars is set to come down, as the Swedish carmaker has inaugurated a National Parts Warehouse (NPW), in Bhiwandi, on the outskirts of Mumbai. The warehouse in strategic alliance with a supplier of transport and logistics services, DSV.
The opening of the NPW promises to change the dynamics of spare parts availability and overall service for Volvo cars. "Previously, spares for Volvos were ordered from Sweden and had to be shipped into the country. Now, with the convenience of being able to stock and deliver parts from inside India, we will be able to reduce the distribution times dramatically," Martin Persson, vice president of Global Customer Service, Volvo Car Group, told Autocar India in a recent interview.
When it comes to deciding which parts to keep at the NPW and in what quantity, Volvo will take stock of all the cars it has sold in India, categorising each model and analysing its history to get an idea of the spares that could be needed in the future.
Volvo hopes the establishment of this NPW will help boost customer confidence and lead to the brand doubling its share in the luxury car space by 2020.
“This will provide world-class customer service and support our ambition of doubling segment share by 2020. With DSV as our partners, I am confident we will reduce the turnaround time for our customers. The warehouse increases liquidity at the dealers and enables them to concentrate on customers even more,” Charles Frump, managing director, Volvo Car India said.
Dipan Sur
Viraaj Bhatnagar
Suraj Viswanathan
