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Maruti Suzuki Ciaz facelift long term review, final report

3rd May 2020 8:00 am

After a good year, through thick, thin and Mumbai monsoons, it’s time to say goodbye to the Ciaz.


The Maruti Ciaz, when it was first introduced in 2014, gave the impression of a by-thenumbers midsize sedan designed to excel at being sensible but to go no further than that. It wasn’t exciting to look at or to drive, but space, comfort, fuel economy and an affordable price tag? It was the undisputed king of those. Then the facelift came along in 2018 and something strange happened. The Ciaz, subtly but surely, evolved into something far more grown-up and desirable, and this is something that became far more evident in the year that it spent in our long-term fleet.

A lot of that had to do with the updated styling, which brought more cohesion to the car’s appearance and allowed it to truly show off its class-leading length. It didn’t go down the sporty route, but instead revelled in being classy and understated. It looked good. Inside too, you got much more welcoming palette of colours, more equipment and, clichéd as it may sound, I did, on more than one occasion, find my passengers baffled to learn they were in a Maruti. The ride felt plusher, the cabin more refined, and over the months, it became a car I’d happily recommend to more than just my dad.

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One of the rare occasions I had passengers in my car; no complaints.
It was probably the powertrain, however, that grew on me the most. Suzuki’s K15 1.5-litre petrol engine is an absolute gem. It’s incredibly refined, but most of all, it is wonderfully tractable at low revs, which makes it ideal for my stopstart traffic-filled commute.
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Maximising micro-hybrid system’s effectiveness is a fun game in itself.

Speaking of, it also comes with a segment-exclusive engine auto stop-start system, and now that the Ciaz is gone, I’m struggling to adjust to life without it. Apart from being able to deliver upwards of 10kpl in even the worst traffic, carefully allowing the system engage and disengage at the perfect moment at traffic lights was such a satisfying game to play. One that ultimately saved money too.

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That's a stretch: Huge rear-seat space kept my (infrequent) passengers happy.

I rarely ever used the back seat, but plenty of people did and they absolutely loved it. There are a few things that weren’t so easy to love, of course. By the end of the year, the cream interior had picked up so many stains, it looked like desert camouflage; the infotainment system was slow and prone to crashing; and the light steering and soft suspension meant it wasn’t the most reassuring car to drive at highway speeds.

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Growing Stains: Cream coloured upholstery caught a lot of dirt.

But, odd as this might sound, the Ciaz changed my driving style over the course of the year. We’re obsessed with the idea that faster, exciting cars are better, and while there’s a place for them, there’s also a welcome place for cars like the Ciaz. It encourages you to be slower, more measured, more efficient, more relaxed behind the wheel, and it’s not a bad car for it. It’s smooth, comfortable and soothing to drive, and if, unlike me, you’re chauffeur driven, it’s got an excellent back seat too.

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Not-so-Smart Play: First-gen Suzuki SmartPlay touchscreen is sluggish.

I’m sure the next car I use as a long-termer will have something exciting to offer, but I’m not sure there’s anything on the market right now that offers the unique, laid-back experience the Ciaz does.

Also see:

Maruti Suzuki Ciaz facelift long term review, first report

Maruti Suzuki Ciaz facelift long term review, second report

Maruti Suzuki Ciaz facelift long term review, third report

Maruti Suzuki Ciaz facelift long term review, fourth report

Maruti Suzuki Ciaz
Maruti Suzuki Ciaz

Rs 9.17 lakh * on road price (New Delhi)

Fact File
Distance covered 6821km
Price when new Rs 9.98 lakh (ex-showroom, Delhi)
Test economy 10.82kpl (overall)
Maintenance costs None
Faults None
Previous Report February, May, August, and November 2019
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