There are another 17 days left for the launch of Kia's first product for the Indian market – the Seltos SUV – which has already received a good market response. Kia Motors India has now announced that the brand will have a service network comprising 192 centres across 160 cities in India.
The Korean automaker says that it is committed to providing the best-in-class aftersales service to its Indian customers. With an aim to offer a seamless and new-age car service and vehicle management, Kia will leverage IOT (the Internet of Things) technology built into its ultra-modern Kia Link App.
Easing the process of scheduling service appointments, Kia vehicle owners will get notified via the Kia Link App about an upcoming service or a service due reminder. The Kia Link App also enables booking an appointment at a preferred dealer. To eliminate delays and digitise the process, the workshops are equipped with RFID scanners to identify cars.
This would be followed by allocation of a service advisor, who will diagnose the car digitally at the electronic Vehicle Health Check-up bay and share the report with the customer via the dedicated Kia Link Dealer App with real-time updates and progress on the repair work.
Through the Kia Link App, customers will be informed of the ongoing work by the service advisor with periodic alerts, thereby increasing transparency around the total time consumed and the cost of repair and service. After the final inspection of the car, customers would be apprised of completion of work. This will be followed by the customer receiving an explanation of the finer details of work required or done via a KCVG (Kia Customer Visual Guide). Digital payment via a payment gateway is built into the Kia Link app.
Dipan Sur
Viraaj Bhatnagar
