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COVID-19 impact: Research online, buy offline to gain momentum finds Autocar India PremonAsia survey

How has the COVID-19 scenario impacted vehicle usage and buying? The Autocar India PremonAsia survey tells all.

4 min read•16 May '20

To say that the COVID-19 pandemic has impacted every sphere of life would be stating the obvious. We’re living through a nightmare where a moment’s carelessness can have dire consequences on our wellbeing and that of those around us. In this period characterized by social distancing, work from home and restricted movement, what’s the thought process of a prospective car or bike buyer? Has the scenario impacted their view on vehicle ownership and use? Does the present situation impact plans for a new vehicle? And how do they intend to go about the buying process? To get the answers Autocar India, in partnership with PremonAsia, conducted an online survey, and the findings are quite revealing. The results are based on the inputs of 1,955 respondents, 99 percent of whom were male and 80 percent of whom belong to a household with multiple vehicles.

COVID-19 impact: Personal vehicle use is set to increase

COVID-19 impact: Research online, buy offline to gain momentum finds Autocar India PremonAsia survey

- Existing owners will be more than willing to wipe the dust off their vehicles and take the steering (or handlebar) once the lockdown end. The survey points to a sharp increase in personal vehicle use across all age groups. Interestingly, the respondents reported high vehicle usage even before the COVID-19 situation.

- The increase in the use of personal vehicles will be accompanied by an overall reduced interest in the services of mobility suppliers like Ola and Uber, the second-most popular mode of transport for the respondents in the pre-COVID-19 era. However, while those 35 years and older will dramatically reduce their use and those in the 26-35 year age bracket will decrease their use of the services, respondents younger than 25 years are observed to make marginally more use of the app-based services than before.

- An interesting takeaway from the survey is the potential increased demand for self-drive car services like Zoomcar and Myles. The respondents reported limited usage of the services in the pre-COVID 19 era but future growth could be driven by younger (up to 35 years) users.

- Public transport, taxis, carpools, car rentals, drivers for hire and two-wheeler hire services could see a drop in demand among the respondents, the majority of whom have a personal vehicle in the household.

COVID-19 impact: Choice of mobility

COVID-19 impact: Research online, buy offline to gain momentum finds Autocar India PremonAsia survey

- 82 percent of respondents prefer owning a personal vehicle over relying on public transport or using shared services on grounds of safety. This perception of one’s own vehicle being a safe haven could play out in increased demand for vehicles, both new and used. Auto makers (and retailers) would sure hope things turn out this way.

- Using your own vehicle might reduce the risk of infection but it’ll never be as effective as the other alternative, which in social media lingo goes by the hashtag, #StayHomeStaySafe. 34 percent of respondents intend to leverage technology to work from home and minimise travel.

- Only 8 percent of respondents would hire a car, provided it’s not shared with other users. 7 percent were open to considering self-drive options rather than buying their own car.

COVID-19 impact: Subdued buying sentiment

COVID-19 impact: Research online, buy offline to gain momentum finds Autocar India PremonAsia survey

- 57 percent of the respondents were open to buying a vehicle before the COVID-19 outbreak. An SUV was the vehicle of choice for over half of these respondents. However, the pandemic has forced 27 percent to reduce their new vehicle buying budget. In effect, many buyers originally planning for an SUV could end up opting for a more affordable hatchback or sedan. Similarly, scooters could be in more demand, even though motorcycles (18 percent vs 9 percent) were the preferred two-wheeler option prior to the pandemic. Demand for used vehicles could get a boost too.

- The COVID-19-related lockdowns have come at an enormous financial cost and the unfortunate fallout is that business closures, job losses and salary cuts are very real scenarios. And this explains why nearly 1 in 2 respondents have decided to postpone their purchase of a vehicle. For their part, auto makers are going the distance to entice buyers with innovative finance schemes, including programmes that cover EMIs in the event of a job loss.

COVID-19 impact: Buy online or offline?

COVID-19 impact: Research online, buy offline to gain momentum finds Autocar India PremonAsia survey

- 50 percent of respondents will continue with the established practice of visiting a showroom, test-driving a vehicle, and eventually buying from the dealer.

- Digital vehicle sales have seen a strong push in the last two months. Some carmakers want online vehicle buying akin to ordering pizza. Perhaps the idea is a bit far-fetched at the moment, as only 9 percent of respondents would research and buy their next vehicle completely online.

- In what could be a growing trend in the post-COVID 19 era, 41 percent of respondents were comfiest with the idea of research online and buy offline. Testing a vehicle at one’s own residence and completing booking and payment formalities without the need to visit a dealership could even become the standard practice soon enough. Auto makers and dealers who don’t offer this option stand to lose.

COVID-19 impact: The feature of interest

COVID-19 impact: Research online, buy offline to gain momentum finds Autocar India PremonAsia survey

- When queried which feature they’d like incorporated on their vehicle, the majority of respondents felt an air purifier was a must. Germ filters and sanitisation kits were other popular answers. The COVID-19 pandemic has instilled a fear among vehicle owners and the top choices of feature inclusions are reflective of this. Would, say, the introduction of a COVID-19 vaccine impact the choice of desired feature is anyone’s guess. Interestingly, affordable electric cars and voice-activated systems also found mention in the responses.

The wheels are turning

Electric vehicles, autonomous cars and shared mobility might have long been the buzzwords in the auto industry but, as things have turned out, it’s the COVID-19 pandemic that’s brought about the ultimate disruption. Could COVID-19 change the way we think of, use and buy vehicles for good? We wouldn’t bet against it.