The ‘Contactless Service Experience’ initiative is available via Mahindra’s With You Hamesha application or website.
It allows customers to select date, time, pick-up and drop-off locations for the car service, as well as the ability to pay for it online.
The CustomerLIVE features allows the service advisor to start a live video stream with the customer to explain about any additional service required.
Following the launch of Mahindra’s ‘Own-Online’ online retail platform, the SUV specialist has now introduced a new ‘Contactless Service Experience’ initiative. As the name indicates, this is a digital platform that can be accessed via the brand’s With You Hamesha smartphone app or website to make, as well as pay for, service appointments.
In essence, this ‘Contactless Service Experience’ initiative allows Mahindra customers to schedule service for their cars (with date and time slot), select pick-up and drop-off locations, view repair orders, jobs completed and costs (of parts and service), along with the ability to pay for the service online.
Mahindra has also launched a service, dubbed CustomerLIVE, which allows the service advisor to start a live-stream video with the customer to explain about any repairs required after the inspection process. Customers can also provide approval for jobs via the app or website and can receive service-related documents over WhatsApp.
Additionally, Mahindra has also begun implementing a number of hygiene measures such as use of masks and gloves, maintaining social distancing, regular sanitisation, among others. This will be followed by its staff, facilities (showrooms and service centres), test drive cars and even for the pick-up and drop-off service. All this is being undertaken to prevent the spread of the coronavirus.
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