Honda has introduced the‘Smart Workshop’ Mobile App, which provides customers with real-time insights of their vehicle's service progress.
- Will be rolled out across India steadily
- Customers can give feedback for further improvement
With the ‘Smart Workshop’ app, customers can now track their vehicle as it passes through every stage of the service. On completion of each stage of vehicle service, the customer will now get a notification of process completion via SMS. This will allow customers to keep a closer eye on their machines by providing them with real-time information.
Honda will be expanding the Smart Workshop app integration into all ‘Authorised Main Dealer Service Centers’ across India by the end of 2025 in a phase-wise manner. The implementation has already begun in major metro cities like Hyderabad, Jaipur, Pune and Mumbai.
Honda will also be accepting feedback from customers regarding their experience from commencement to completion of their vehicle’s service. Feedback from customers will be incorporated into this process, claims the company.
Azaman Chothia
Vishal Venugopal
