Branded Content: Mercedes-Benz Leads with Customer Delight, Hassle-free Ownership Experience

    With its thoughtfully crafted aftersales packages, Mercedes-Benz ensures a delightful ownership experience for its customers over many, many years.

    Published On Aug 25, 2021 10:00:00 AM


    Branded Content: Mercedes-Benz Leads with Customer Delight, Hassle-free Ownership Experience

    For most buyers, and especially for first-time customers of the storied brand, buying a Mercedes-Benz is something of a life event. After all, a Mercedes is not just any car – it’s something special, something to be cherished for years. However, thinking of buying an expensive luxury car can also be a bit intimidating for some, given the general perception that these can be costly to run and difficult to maintain. The thought of shelling out large sums of money towards servicing costs and parts replacement can be a deterrent for even the most ardent of luxury car buyers.

    Taking these concerns into account, Mercedes-Benz actively works towards alleviating fears regarding the running costs of its cars, dispelling misplaced notions regarding upkeep expenses. The company offers a range of carefully designed aftersales packages for its customers, which help keep long-term servicing and maintenance costs in check. Let’s take a closer look at some of these initiatives.

    Star-Ease Service Packages

    Star-Ease service products and maintenance packages are designed for customers’ complete peace of mind, with pre-defined model-based maintenance costs, providing complete protection against price inflation. Customers get to avail exclusive benefits like priority handling, a shorter waiting time and quicker processes. With ‘Flexi Plan,’ customers can choose as per their individual requirements. Coverage can extend from as little as two years, going all the way up to 10 years of ownership. Owners can opt for Star Ease program anytime from the moment they make the purchase until the car’s fifth service (scheduled at the completion of five years or 75,000km, whichever is earlier).

    With the Compact package, things that are taken care of include onboard electronics check (via XENTRY, an advanced diagnostic tool), replacement of fluids like the engine oil, transmission oil, brake fluid and coolant, and replacement of consumables like the oil filter, air filter, cabin filter and transmission filter. The Compact Plus package includes all of the above, plus the replacement of parts like the brake discs, brake pads and wiper blades. Wheel alignment and balancing are also included in this package, which can extend up to 10 years or 200,000km, whichever is earlier.

    For those who did not buy any maintenance package during the first five years of ownership, Mercedes-Benz still has you covered; you can still avail the ‘value service’ option for selected models, which includes engine oil and filter replacement, as well as a comprehensive check-up for as low as Rs 12,999 (plus GST).

    Advance Assurance Extended Warranty Program

    Brought to you by Daimler Financial Services India, in collaboration with Reliance General Insurance India and ICICI Prudential, the Advance Assurance Program is designed to help you enjoy your Mercedes-Benz without any worries. Under this program, the extended warranty is valid on completion of the standard three-years warranty. Buyers can also choose to extend it for the 4th year or up to the 6th year. The Advance Assurance Program goes beyond your expectations to make for a truly exciting car ownership experience by offering an extension of warranty, wherein warranty terms and conditions remain unchanged as compared to standard warranty terms.

    If one misses out on buying Advance Assurance before the lapse of the standard three-year warranty, Mercedes-Benz still has you covered. Certified Assurance, the new break-in warranty, can be bought once the standard three-year warranty expires, subject to the fulfilment of certain terms and conditions. This warranty program covers your car for the 4th and 5th year of operations and offers an array of services, covering unexpected repairs at a price starting from as low as Rs 12,623. Effectively, this works out to less than the price of a single tankful of petrol per year, which is amazing value for money.  

    The extended warranty program brings with it a range of exclusive services, including priority handling and express insurance claim processing, is honoured at all Mercedes-Benz dealerships across the country, and is transferable, which also enhances the resale value of the car.

    Mobilo 24x7 On-Road Assistance

    The road can sometimes spring unpleasant surprises on the traveller, and getting stranded in some remote location can be a big hassle. With Mobilo, the probability of such incidents happening can easily be minimised; customers get the assurance of 24x7 roadside assistance at minimal cost, as one year of Mobilo Plus subscription costs only Rs 3,999 – barely as much as a good pair of shoes or a nice shirt! With Mobilo Plus, on-road assistance is available at over 900 locations across India, for a period of up to eight years, of which the first three are free. Coverage includes comprehensive break-down assistance, with vehicle towing, taxi service and replacement vehicle, which really does make this a great value-for-money package.

    Customers also get Mobilo Lite, which offers 24x7 roadside assistance for one year after completion of service by an authorized Mercedes-Benz dealership. This service extends to a range of within 50km from the nearest Mercedes-Benz dealership, with assistance from trained technicians being offered in case of a breakdown.   

    Copyright (c) Autocar India. All rights reserved.


    No comments yet. Be the first to comment.

    Ask Autocar Anything about Car and Bike Buying and Maintenance Advices
    Need an expert opinion on your car and bike related queries?
    Ask Now
    Poll of the month

    At Rs 1.85 lakh, the Bajaj Pulsar NS400Z is the most affordable 40hp bike in India. Would you pick it over similarly priced bikes with less power and features?

    Yes, 40hp at this price is unheard of!



    No, it's a decade-old bike in a revamped suit.



    Great value but doesn't look unique enough.



    Total Votes : 1294
    Sign up for our newsletter

    Get all the latest updates from the automobile universe