I visited both Arena and Nexa showrooms, primarily because I was looking for an AWD vehicle in the Rs. 20 lakh price range, and the Grand Vitara and Victoris appeared to be the most relevant options. I was surprised to find that neither showroom seemed particularly interested in promoting the AWD variants. The focus was largely on CNG and hybrid models, while even automatic variants did not seem very common. When it came to AWD versions, none of the dealerships in the NCR were willing to offer a test drive. In some cases, the sales staff did not even understand the AWD variant during the initial conversation and appeared to be poorly informed about its features. Nexa is positioned as a premium retail channel, but my experience did not feel significantly different from Arena. The overall sales and showroom experience felt quite similar. It almost seems as though Maruti Suzuki's sales channels are not making a strong effort to promote higher-ticket vehicles. Given this, should Nexa consider offering only vehicles priced above Rs.15 lakh in order to better justify its premium positioning?
Typically in this segment, an AWD model will account for a very tiny percentage of overall sales, that is usually single digit. Thus most brands and dealers will not stock the AWD model for a test drive. Yes, given that Nexa is the premium outlet, the dealers should have a car or at least, they should be able to arrange for one from a central pool, but this isn't the case and not just with Maruti but with all brands in this space. The low sales mean the staff too seemed ill informed and uninterested. We do have a review of the car on our website and also a review using the AWD as a long termer but if you must drive one, your best bet would be to call dealers in your neighboring area and also check if someone knows an owner in your friend circle or other groups like work, ex-schoolmates, etc.
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Posted on: 24 Jun 2026
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