FCA India, which aims to enhance its aftersales operations in the country, has appointed Raghavendra Kulkarni as its new head of aftersales. A mechanical engineer, Kulkarni comes with 32 years of experience in aftersales, having worked with a number of automobile majors in India and overseas.
Kulkarni will be part of the FCA India leadership team and will report directly to Kevin Flynn, president and managing director, FCA India.
Commenting on the appointment, Flynn said, “Raghavendra joins the FCA India family at the right time, as we are about to go to market with the made-in-India Jeep Compass. His vast experience in aftersales will be immensely valuable to us as we are moving the needle in strengthening our service network with Mopar across the country. We welcome him and look forward to his expertise in taking our service operations to the next level.”
Kulkarni will be responsible for the entire aftersales operations that include providing support to Fiat as well as Jeep customers. He will oversee the implementation and expansion of Mopar workshops across India, and also strategise to introduce innovations in service operations, to ensure customer satisfaction. Setting up of new workshops and driving all functions of FCA’s service operations will be a major part of his responsibilities.
In the past, Kulkarni has worked for OEMs such as Mahindra & Mahindra, Toyota, General Motors and Bentley, and also Volkswagen India. He has had international stints in Sri Lanka, Nepal, Africa and China as well.