Autocar India
22w

Hello, I have booked the Mahindra Thar Roxx Star Edition Diesel, but I am concerned about the way Mahindra is portrayed on social media. Many videos are complaining about service quality, lack of responsiveness, and product issues, which is making me apprehensive. I currently own a Volkswagen Vento, which I have driven for the past 11 years. It has had its own issues with suspension, steering rack, slow service, and expensive spare parts. However, when you love a car, you tend to live with some shortcomings. I understand that no brand is perfect, and I am prepared for a reasonable margin of error in both product and service. However, the sheer number of negative videos about Mahindra is making me uneasy. While some online content may be exaggerated, there must be underlying reasons behind such strong reactions. Could you please provide an informed and balanced perspective on whether these concerns are valid or amplified by social media? Thank you.

Verified
22w

Indeed, Mahindra & Mahindra doesn’t have the best reputation for service and reliability like Toyota has. But quite honestly, the Mahindra Thar and Mahindra Thar Roxx are sturdy and fairly reliable vehicles underpinned by proven mechanicals.

You can expect the Mahindra Thar Mileage to be around 9 to 11 kpl in the city and 13 to 15 kpl on the highway. There are isolated cases of Thars facing problems and service issues that haven’t been resolved to the owners' satisfaction, and that often forces them to highlight them on social media, making it sound like the norm. Social media tends to amplify negative experiences far more than positive ones. Also, there are influencers in the north of the country actively working to tarnish Mahindra’s reputation.

As you said, if you are prepared for some service issues, you can go right ahead and buy the Thar Roxx. The Thar Roxx price starts at 12.52 lakh (ex-showroom, Delhi).

Mahindra Thar

Mahindra Thar

21w

Thank you, Autocar, this calms my demons!

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3d

Is it considered normal for a premium 900cc adventure motorcycle to require a complete cylinder head and valve assembly replacement at around 18,000 km, followed by another major repair or replacement of the valve or cylinder head assembly just 6,500 km later, with the motorcycle having covered only 24,500 km in total? If this is not considered normal, what are the most likely technical reasons for such a recurring failure? From an engineering perspective, would it be advisable to continue with another component-level repair, or does a case like this warrant a more comprehensive solution, such as a complete engine replacement?

Verified
2h

No, this is not normal at all for a premium 900cc adventure motorcycle. Modern engines are designed to last well beyond the odometer crossing 6 figures and requiring another major repair just 6,500 km later strongly points to an underlying issue that has not been properly addressed.The most likely technical reasons for such a recurrence are either a fundamental manufacturing defect in the cylinder head or valve train, improper repair or assembly during the first replacement, or an underlying issue such as oil starvation, cooling problems or incorrect valve clearance adjustment that is causing repeated failure. It could also be related to poor fuel quality, detonation or lubrication issues, but on a premium motorcycle this is far less likely if the bike has been maintained properly.From an engineering perspective, continuing with repeated component-level repairs is not the right approach. If the same failure has occurred twice in such a short mileage, it points to a systemic issue rather than a one-off component failure. At this stage, a complete engine replacement is the more comprehensive and sensible solution, as it eliminates the risk of hidden damage elsewhere in the engine and ensures long-term reliability.Alternatively, we'd also recommend you visit another authorised service centre and get your machine inspected by a trained mechanic. A fresh set of eyes can perhaps provide you with a solution you didn't know was available.

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Posted on: 4 Mar 2026